Effective Date: May 25, 2025
Last Updated: May 13, 2026
These Platform Service Terms ("Terms") govern the relationship between Terramind ("Terramind," "we," "us," "our") and the entity or individual ("Customer," "you," "your") using or accessing our service products, including the Nucleus desktop application and any related software, applications, and websites (collectively, the "Services"). Please read these Terms carefully along with our Privacy Policy, which outlines how we handle your data. These Terms reference and incorporate any written purchase documents executed by you and Terramind ("Order Form") and our Acceptable Use Policy. Together, the Terms, Privacy Policy, Acceptable Use Policy, and any Order Form constitute the single binding agreement between you and Terramind ("Agreement").
PLEASE READ SECTION 12 CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH TERRAMIND ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, UNLESS YOU OPT OUT WITHIN 30 DAYS OF ACCEPTING THESE TERMS.
You must be at least 18 years old to use the Services. The Services are not directed to, and we do not knowingly permit use by, individuals under 13 years of age. If you are between 13 and 18, you may only use the Services if your parent or legal guardian has reviewed and agreed to these Terms on your behalf. If you are using the Services on behalf of a minor, you must be their parent or guardian, agree to these Terms, and understand that "you" in these Terms refers both to you personally and in your capacity as a guardian, as well as the minor you represent where applicable.
We may update these Terms periodically. Material changes will take effect from the "Last Updated" date indicated at the top of this page, and we will provide reasonable advance notice (such as by email or in-product notice) when required by law. By continuing to use the Services after the effective date of an update, you are deemed to have accepted the updated Terms. If you do not agree with the contents of this Agreement, please stop using or accessing the Services immediately.
Artificial Intelligence ("AI") and machine learning are rapidly evolving fields of research. When using or accessing the Services, you need to be aware of the following:
The Services are not intended to provide, and outputs do not constitute, legal, medical, mental health, financial, accounting, tax, engineering, safety, or other professional advice. Outputs are not a substitute for consultation with a qualified professional, and you should never disregard professional advice or delay seeking it because of something you have read or generated using the Services. If you are experiencing a medical or mental health emergency, contact your local emergency services immediately. You are solely responsible for any decisions you make in reliance on the Services.
Unless expressly stated in a separate written agreement signed by an authorized Terramind representative, Terramind does not provide intellectual property or other indemnification for AI-generated outputs. You are responsible for evaluating outputs for legal compliance, infringement risk, and suitability before use.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services. We reserve the right to modify, suspend, or terminate any part of the Services at any time without prior notice. You agree not to use the Services in any way that could damage its functionality or accessibility.
You must provide accurate, current, and complete information when creating an account, and keep that information up to date. You are responsible for safeguarding your credentials, for all activities that occur under your account, and for promptly notifying us at legal@terramind.com of any unauthorized access or suspected security incident affecting your account. We may require multi-factor authentication or other security measures at our discretion.
From time to time we may make pre-release, beta, alpha, preview, experimental, or research features ("Preview Features") available to you. Preview Features are provided "as is" and "as available," may be changed or removed at any time without notice, may not be supported, and are excluded from any service-level commitment, uptime guarantee, or warranty. Outputs and behavior from Preview Features may be especially unreliable. You use Preview Features at your own risk and agree that Terramind has no liability for any losses or damages arising from their use.
Paid plans, credits, and add-ons are billed in advance at the rates and intervals described at the point of purchase. You authorize us and our payment processors to charge your designated payment method for all applicable fees and taxes. Fees are exclusive of applicable sales, use, VAT, GST, withholding, or other taxes, which are your responsibility unless we are legally required to collect them.
Unless you cancel before the end of the current billing period, your subscription will automatically renew for successive periods of the same length at the then-current rate, using your designated payment method. By purchasing a subscription, you consent to recurring charges without further authorization until you cancel.
You may cancel your subscription at any time from your account settings or by contacting legal@terramind.com. Cancellations take effect at the end of the then-current billing period; you will retain access to paid features until that date. To avoid being charged for the next billing period, you must cancel at least 24 hours before the renewal date.
Monthly subscribers and users of add-on credits may request a refund within 24 hours after payment. According to our terms of service, credits in add-on credits are valid from the date of purchase and can be used during the active subscription period.
Upon approval of your refund request, we will refund based on the proportion of credits that remain unused. If you applied discounts or incurred taxes during purchase, the refund amount (including taxes) will be calculated proportionally based on the actual total amount paid. Due to banking processes, refunds will be credited back to your original payment account within 1-15 business days.
Customers in the EU, Turkey, or the UK: If you reside in the European Union, Turkey, or the United Kingdom, you are eligible to cancel your subscription and receive a refund within 14 days of purchase. Please indicate in your refund request that you are applying for a refund under EU, Turkish, or UK regulations. If your account exhibits any unusual activity, the Terramind support team may request relevant documentation when processing your refund request.
All Other Customers: While we strictly adhere to our policies, Terramind may be unable to fulfill your refund request if your account shows abnormal activity. We strive to ensure our refund policy is as fair as possible.
If you experience restricted account access or other abnormalities while using credits, we will initiate an account risk assessment procedure. The results of this assessment will determine subsequent actions: For accounts deemed normal, we will promptly restore access and ensure your credits remain valid, but no refund will be provided; if the assessment confirms that the account was banned due to triggering risk control mechanisms, we will be unable to restore your access, nor will we provide a refund.
For inquiries regarding refunds, please contact us via email. We recommend users carefully evaluate their needs before purchasing additional credit packs to fully utilize the purchased credits.
Please note that if you have previously received a refund from our service, we reserve the right to deny subsequent refund requests, and the above-mentioned policies may not apply to you. This policy is designed to prevent abuse of our refund system and ensure fair use of our service.
We may change the fees for the Services at any time. For recurring subscriptions, price changes will take effect at the start of the next billing period following at least 30 days' notice (or any longer period required by applicable law). Your continued use of the Services after the new price takes effect constitutes acceptance of the new price.
Any promotional activities provided through our service may be governed by rules separate from these terms. If you participate in any promotional activity, please review the applicable rules as well as our Privacy Policy. In case of any conflict between promotional rules and these terms, the promotional rules shall prevail.
In consideration of your compliance with these Terms of Service and payment of the applicable subscription fees, we authorize you to access and use our Services to generate outputs based on your prompts. You may access the full list of services we provide, which may be updated periodically. You are solely responsible for ensuring that the prompts and user data you submit are lawful, reliable, complete, accurate, and of sufficient quality. Do not include unauthorized sensitive or confidential information or personal data in your prompts, including but not limited to access keys, passwords, usernames, or personal account/invitation information. You agree to implement and maintain appropriate IT security measures, follow the IT security procedures we notify you of from time to time, and are solely responsible for obtaining and maintaining any devices, software, and other services or data necessary to connect to, access, or use our Services. We are not liable for any failure on your part to obtain or maintain these necessary devices, software, and services.
Your use of the Services is also governed by our Acceptable Use Policy, which we incorporate by reference into these Terms and may update from time to time. Violation of the Acceptable Use Policy is a material breach of these Terms.
Unless explicitly permitted in these Terms of Service (or otherwise authorized by us in writing), you must not, directly or indirectly:
We may take reasonable technical measures to limit your excessive use of computing resources to ensure the overall quality of service for our customer base.
If we block your access to the Services (including by blocking your IP address), you agree not to take any actions to circumvent such blocking (e.g., by disguising your IP address, using proxy IP addresses, or virtual private networks).
If you violate these Terms of Service, we may suspend or terminate your right to use the Services. If you wish to use the Services in ways not expressly permitted by these Terms of Service, you must contact us and obtain separate authorization.
You may provide prompts and other data to facilitate prompts, fine-tuning, or customization of the Terramind service, or to otherwise generate outputs. By uploading, submitting, or creating User Data, you represent and warrant that:
Terramind is an AI-based service that operates based on predefined rules and algorithms. You understand and agree that, due to the nature of the Terramind service, other users providing similar or identical inputs may receive outputs similar or identical to yours. We do not guarantee that the outputs you receive from Terramind will be dissimilar or unique compared to those received by other users.
We make no representations or warranties regarding the accuracy, completeness, timeliness, correctness, reliability, quality, suitability, or originality of any User Data processed by Terramind, and we disclaim all related liabilities. You bear all risks associated with the data you provide to Terramind and its transmission. In the event of any loss or damage to User Data, to the extent permitted by law, your sole remedy is limited to our reasonable efforts to assist you in recovering lost or damaged data.
As between you and Terramind, and subject to your compliance with this Agreement, Terramind hereby assigns to you all of its right, title, and interest (if any) in and to the outputs generated for you through your use of the Services. You retain ownership of your prompts and inputs. Because of the nature of machine learning, outputs may not be unique to you and similar prompts may yield similar outputs for other users; we make no warranty that outputs are non-infringing, original, or do not duplicate outputs delivered to other users.
You grant us and our affiliates, successors, and assigns a non-exclusive, worldwide, royalty-free, fully paid-up, transferable, sublicensable (through multiple tiers of direct or indirect authorization) right to: (a) during your use of the Terramind service, copy, display, upload, transmit, process, perform, distribute, store, and modify your User Data solely as necessary to provide, secure, and operate the Services and to monitor your compliance with these Terms; and (b) use de-identified, aggregated, and anonymized data derived from your User Data to operate, develop, secure, and improve the Services, in each case so that the data does not identify you or any individual. If we process any personal data contained in your User Data, the above license is subject to our Privacy Policy.
Terramind does not train its own foundation AI models, and we do not use your prompts, inputs, files, or outputs (collectively, "User Content") to train any generalized AI/ML model owned by Terramind. To deliver the Services, we send User Content to third-party AI model providers (such as Anthropic, OpenAI, Google, and others listed in our Privacy Policy) under API tiers and zero data retention or no-training arrangements where commercially available. The specific provider and tier used depend on the model you select and the feature you use, and each provider's own terms and privacy policy apply to data they receive.
Notwithstanding the foregoing, we may review and retain User Content as reasonably necessary for the limited purposes of (i) investigating safety incidents and abuse, (ii) complying with legal obligations, (iii) resolving disputes, and (iv) enforcing this Agreement. Where you submit Feedback or expressly opt in to a feedback or research program, we may use that Feedback as described in Section 6.5.
You may control certain data-sharing settings, including options relating to telemetry and analytics, from your account settings. For details on how to manage these controls and how third-party providers treat your data, see our Privacy Policy.
Subject to your compliance with these Terms of Service and payment of any applicable fees, we grant you a global, revocable, non-exclusive, non-sublicensable, and non-transferable right to use the Terramind service during the subscription term, in accordance with the provisions of these Terms of Service.
We retain all rights, title, and interest in and to the Usage Data (as defined below), the Terramind service (including the skills, expertise, and methods used to provide the service), and any improvements, enhancements, or modifications thereof, including all Intellectual Property Rights (as defined below). "Intellectual Property Rights" refers to patents, rights to inventions, copyrights and related rights, moral rights, data rights and database rights, rights to software code, domain names, trademarks, logos, and trade names, rights to goodwill and protection against passing off, design rights, rights to confidential information, and any other intellectual property rights, whether registered or unregistered, including all applications (and rights to apply) for such rights, renewals, and extensions, as well as rights to claim priority from such rights, and all similar or equivalent rights and forms of protection that exist now or in the future anywhere in the world.
The Terramind service is provided to you on a limited-access basis, and no ownership of Terramind's Intellectual Property is transferred to you. The names and logos of other companies, products, and services used and displayed in the Terramind service may be trademarks or service marks of their respective owners, who may or may not endorse, be affiliated with, or connected to Terramind.
You hereby authorize Terramind and its third-party service providers to generate data, information, insights, statistics, and usage data related to our provision of the Terramind service and your use of the service and associated software, systems, programs, and technologies. We may use such Usage Data for any lawful purpose in accordance with our Privacy Policy.
The Terramind service may include intellectual property, including open-source software owned by third parties. Such third-party intellectual property may be licensed to you under separate or different terms and conditions ("Third-Party Terms"), which are not granted to you under these Terms of Service. Such Third-Party Terms will be made available to you, and you agree to comply with them, including any obligations to make payments directly to the relevant third party. Terramind is not responsible for such third-party intellectual property, and you acknowledge and agree that we are not liable for any losses, damages, costs, or expenses you may suffer or incur in connection with any third-party intellectual property or Third-Party Terms.
Any questions, comments, suggestions, ideas, feedback, communication via email, or other information ("Submissions") you provide to us regarding the Terramind service will be considered non-confidential, and Terramind will have the right to use and disseminate such Submissions without restriction, for any purpose, whether commercial or otherwise, without acknowledgment, attribution, or compensation to you.
We respect the intellectual property rights of others and expect users to do the same. In accordance with the Digital Millennium Copyright Act (17 U.S.C. § 512) and other applicable laws, we will respond to notices of alleged copyright infringement and may, in appropriate circumstances, disable or terminate the accounts of repeat infringers.
If you believe content available through the Services infringes a copyright you own or control, please send a written notice to our Designated Copyright Agent containing:
DMCA notices may be sent to: Terramind Legal Department, legal@terramind.com. Notices sent for any reason other than reporting copyright infringement will not receive a response.
If you believe material you posted was removed or disabled by mistake or misidentification, you may submit a counter-notification to our Designated Agent containing the information required by 17 U.S.C. § 512(g)(3). We may reinstate the material if the original complainant does not file a lawsuit within the time period set forth in the DMCA.
We will, in appropriate circumstances, terminate the accounts of users who are determined to be repeat infringers.
We may immediately terminate or suspend your account for any reason without prior notice or liability, including but not limited to cases where you violate these terms and conditions.
Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply stop using the service. This agreement will remain in full effect during your use of the service.
You may terminate your use of the service at any time. The company may terminate or suspend your access to the service or your membership at any time, for any reason, without prior warning, which may result in the forfeiture and destruction of all information associated with your account. If you violate any terms or conditions of this agreement, the company may also immediately terminate or suspend any and all access to the service and applications without prior notice or liability.
Sections that by their nature should survive termination (including Sections 1, 5, 6, 7, 9, 10, 11, 12, and 13) will survive any termination of this Agreement.
The Terramind service may contain links to other independent websites not provided by Terramind. Such independent websites are beyond our control, and we do not guarantee their continued availability. You acknowledge that we do not pre-screen or review any such third-party content and are not responsible for the content of these websites or third-party materials, including any errors or omissions, nor are we liable for any losses or damages of any kind resulting from the use of such content. Links to such external websites are provided without implying any endorsement or association with their operators or promoters.
If you are a consumer, you are entitled to certain rights under the law, and nothing in these Terms of Service limits or deprives you of those rights. Where prohibited by law, we do not exclude or limit liability for losses or damages, including liability for death or personal injury caused by negligence on our part or that of our employees, agents, or subcontractors, or for fraud or fraudulent misrepresentation.
To the fullest extent permitted by applicable law, the Terramind service is provided "as is" and "as available," without any express or implied warranties or conditions, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement. Specifically, Terramind does not warrant that the Terramind service:
You understand and agree that the Terramind service may contain errors, defects, or misunderstanding issues, and you should ensure appropriate safety measures are in place. If your use of the Terramind service results in the need for repair or replacement of equipment or data, we are not responsible for such costs. You agree to use the Terramind service at your own risk.
To the fullest extent permitted by law, Terramind and its affiliates or partners are not liable for the truthfulness, accuracy, or completeness of any information provided through the Terramind service, nor for any errors, mistakes, or omissions, or for delays or interruptions in the flow of data or information for any reason.
We recommend that you do not overly rely on the functionality or performance of Terramind. You assume all risks and expenses associated with the use of the Terramind service. You agree that we are not responsible for any consequences that may arise from your use of the service, including technical issues related to internet connectivity (e.g., slow connections or traffic congestion) or any telecommunications or internet provider-related problems.
You agree to defend, indemnify, and hold harmless Terramind, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your access to or use of the Services; (b) your User Data or prompts; (c) your violation of this Agreement, the Acceptable Use Policy, or any applicable law; (d) your infringement of any intellectual property, privacy, or other right of any individual or entity; or (e) any third party's use of your account.
Notwithstanding anything to the contrary and to the fullest extent permitted by law, under no circumstances shall either party, its affiliates, or any licensors or suppliers of Terramind be liable for:
To the fullest extent permitted by law, the aggregate liability of Terramind and its affiliates under or in connection with this Agreement, the software, and the Services shall not exceed the greater of (i) the total amount you actually paid to Terramind under this Agreement in the three (3) months preceding the event giving rise to the liability, or (ii) one hundred U.S. dollars (US $100).
The above exclusions and limitations shall apply:
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.
Before filing a claim against Terramind, you agree to try to resolve the dispute informally by contacting us at legal@terramind.com with a written description of the dispute, your contact information, the relief you seek, and your signature. We will attempt to resolve the dispute through informal negotiation within sixty (60) days from the date the notice is received. If we are unable to resolve the dispute within that time, either party may proceed with formal dispute resolution as described below.
Except as set forth in Sections 12.5 and 12.6, you and Terramind agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Terramind (each, a "Dispute") shall be resolved exclusively by final and binding individual arbitration administered by JAMS in San Francisco, California, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (for claims under US $250,000) or the JAMS Comprehensive Arbitration Rules and Procedures (for larger claims), as applicable. The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The arbitration will be conducted in English. Each party will bear its own attorneys' fees and costs except as otherwise required by law or the applicable JAMS rules. This Section 12 evidences a transaction involving interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
YOU AND TERRAMIND AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, may not preside over any form of representative or class proceeding, and may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this waiver is found to be unenforceable, then the entirety of this Section 12 will be null and void as to the relevant claim, and the parties agree that the exclusive jurisdiction and venue described in Section 13.1 will govern any action arising out of or related to this Agreement. YOU AND TERRAMIND ALSO HEREBY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING BROUGHT TO ENFORCE OR DEFEND ANY RIGHTS OR REMEDIES UNDER THIS AGREEMENT.
If 25 or more similar arbitration demands are filed against Terramind by or with the assistance of the same law firm or coordinated group of law firms within a 60-day period (a "Mass Filing"), the parties agree that the arbitrations will be administered in staged batches of no more than 50 claimants at a time, with each batch proceeding to selection of an arbitrator and payment of the related filing fees only after the prior batch concludes. Any applicable statutes of limitations will be tolled for claims pending resolution in later batches. If a court determines that this batching procedure is not enforceable, the Mass Filing claims must instead be brought in court under Section 13.1.
Notwithstanding Section 12.2, either party may (a) bring an individual action in small-claims court in the county where you reside, so long as the action remains in that court and proceeds only on an individual basis, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights, or to enforce confidentiality obligations.
You have the right to opt out of the arbitration and class action waiver provisions in Sections 12.2-12.4 by sending written notice of your decision to opt out to legal@terramind.com within 30 days after first becoming subject to this arbitration provision. Your notice must include your name, address, the email address associated with your account, and a clear statement that you wish to opt out of the arbitration provision. If you opt out, neither you nor Terramind can require the other to participate in arbitration, and other provisions of this Agreement will continue to apply.
If you reside in the European Union, European Economic Area, United Kingdom, Switzerland, or another jurisdiction in which mandatory arbitration or class-action waivers are not enforceable against consumers, Sections 12.2-12.4 do not apply to you to the extent prohibited by law. You may bring proceedings in the courts of the country in which you reside, and you benefit from any mandatory consumer protections of that country's law.
If any portion of this Section 12 (other than the Class Action Waiver in Section 12.3) is found to be unenforceable, that portion will be severed and the remainder of the Section will remain in force.
These Terms and any Dispute will be governed by and construed in accordance with the laws of the State of California and the federal laws of the United States, without regard to its conflict of laws principles. For Disputes not subject to arbitration under Section 12, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in San Francisco County, California. Nothing in this Section limits your right, if you are a consumer residing outside the United States, to rely on any mandatory provision of the law of your country of residence.
If you are a consumer in the European Union, you will benefit from any mandatory provisions of the law of your country of residence. The European Commission provides an online dispute resolution platform accessible at https://ec.europa.eu/consumers/odr.
If you are a U.S. federal government end user, our Terramind service constitutes a "commercial item" as defined in 48 C.F.R. §2.101.
You represent and warrant that: (i) you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a "terrorist-supporting" country; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties (including the Specially Designated Nationals list maintained by OFAC, the Denied Persons List, or the Entity List). You will not export, re-export, or transfer, directly or indirectly, the Services or any related technology in violation of applicable export control or sanctions laws.
If any provision of these terms is found to be unenforceable or invalid, that provision will be modified and interpreted to achieve the objectives of the provision to the greatest extent permitted under applicable law, and the remaining provisions will remain in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Neither party will be liable for any failure or delay in the performance of its obligations under this Agreement (other than payment obligations) to the extent that failure or delay is caused by circumstances beyond its reasonable control, including acts of God, natural disasters, fire, flood, earthquake, war, terrorism, civil unrest, riots, labor disputes, governmental action, pandemic, epidemic, utility or telecommunications failures, internet or third-party service-provider outages, denial-of-service attacks, or shortages of materials or supplies.
By using the Services, you consent to receive communications from Terramind electronically, including by email, in-product notifications, and on our website. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. We may provide notices to you by email to the address associated with your account or by posting them within the Services. Notices to Terramind must be sent to legal@terramind.com and will be deemed given upon our acknowledgement of receipt.
You may not assign or transfer this Agreement, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this Section is void. We may assign this Agreement in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law without notice or consent.
This Agreement (including the Privacy Policy, Acceptable Use Policy, and any Order Form) constitutes the entire agreement between you and Terramind regarding the Services and supersedes all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and Terramind.
For any questions about these Terms, legal notices, or copyright complaints, please contact us at legal@terramind.com.